Careers

Clinical Operations Manager Job Description

Clinical operations manager is responsible for overseeing all day-to-day activities of multiple clinical sites. This includes general management of clinical staff, delegating work, creating and enforcing efficient protocols, while fostering a positive employee and patient experience. Clinical Operations Managers work closely with all areas of the organization to coordinate efficient high-quality clinical care.

Required Qualifications

• Bachelor’s degree or higher in relevant field
• 3+ years experience in healthcare environment
• Able to handle multiple projects and complete them in a timely manner
• Strong leadership and communication capabilities
• Excellent organizational and multitasking skills
• Computer proficiency
• Knowledge of HIPPA, OSHA, CLIA and other healthcare regulatory organizations
• Able to lead and direct the work of other team members
• Proven record of reliable people and project management skills

Preferred Qualifications

• Degree in nursing or physician assisting
• 10 + years’ experience working in a healthcare environment
• 5+ years’ experience in a management setting

Job Duties

· Co-coordinate strategic direction and vision for the practice.

· Responsible for multiple office operations.

· Oversight of staff, holding employees to standards, coordinating office meetings and working with vendors.

· Manage employees, including, hiring, firing, coaching, counseling and conducting performance reviews.

· Manage employee schedules and time off requests.

· Must maintain morale of office and advance team building.

· Ensure compliance with HIPPA, CLIA, OSHA, labor laws and other compliance needs.

· Keep up to date with physician scheduled meetings.

· Managing clinic and provider credentials and certification.

· Manage internal policies and procedures to ensure complete compliance with regulatory requirements and efficient practices.

· Manage clinical trials to ensure trials remain within budget and use resources efficiently, identify, and apply for sources of funding.

· Drive development in remote clinical care.

· Manage clinical expenses to budget.

· Review and renegotiate insurance contracts.

· Responsible for oversight of office building maintenance.

· Assist with clinical care from time to time.

· Coordinate patient care for high risk patients.

· Promoting excellent customer service by all levels of staff.

· Handle other projects and duties as may be assigned from time to time.

Medical Assistant Job Description

Medical assistants provide a variety of technical, clerical, receptionist, and patient care services under the supervision medical practitioners and managers. Medical assistants support practitioners and other members of health care team in a variety of clinical and administrative tasks. Medical assistants are essential to delivering high-quality patient care.

Required Qualifications

• High School diploma or equivalent,
• Current BLS certification at hire

• Intermediate computer proficiency
• Ability to successfully serve a variety of diverse customers in difficult situations
• Ability to provide service excellence, kindness, and compassion to all customers, including patients and other Derm Health team members
• Skill in developing and maintaining professional relationships
• Ability to prioritize work demands
• Ability to interpret and follow policies, procedures, and protocols
• Basic applied math skills, including calculations and conversions

• Proven record of reliable attendance, punctuality, and successful performance with past and present employers

Preferred Qualifications

• Completion of an accredited medical assistant or service training program
• Associates Degree or higher
• At least one year of work experience in a medical office setting, including high volume direct patient contact in both front and back office
• Experience working with an electronic medical record system
• A bilingual fluency (Candidate must pass a language proficiency examination provided by Derm Health prior to utilizing additional language skills in patient care encounters)
• Formal customer service training, conflict management training, and/or communication training
• Clinical experience within the past 6 to 9 months

Medical Assistant Job Duties

· Preparing Patients for Examinations and Procedures

· Taking Medical Histories

· Assisting the Physician During Examinations and Procedures

· Explaining Medical Procedures to Patients

· Taking and Responding to Patient Messages

· Coordinating Patient Prescriptions with Pharmacies

· Collecting Laboratory Specimens

· Sterilizing Medical Instruments

· Cleaning the Clinic Office Space

· Submitting Medical Claim Forms

· Maintaining Patient Medical Records

· Updating Patient Files

· Scheduling Medical Appointments

· Stocking and Ordering Supplies

· Assisting with Front Desk Duties

· Coordinating with Insurance Companies

· Coordinating with Referring Medical Offices / Pathology Labs

· Writing Job Related Policies and Protocols

· Training other Employees in all aspects of job, as directed by Derm Health